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About this privacy policy

Aaron & Partners LLP is committed to protecting and respecting your privacy.

This privacy policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. It is important that you read this privacy notice together with any other privacy notice we may supply on specific occasions (for example, if you apply for a role with us). This policy supplements such notices and is not intended to override them.

In this  policy, we, us and our refers to  Aaron & Partners LLP, a limited liability partnership registered in England with company registration number OC307122  whose registered office is at Grosvenor Court, Foregate Street, Chester, CH1 1HG .

Who we are

For the purpose of the General Data Protection Regulation (GDPR), Aaron & Partners LLP is the data controller. We are not required to appoint a formal data protection officer under data protection laws, however, if you have any queries you may have in relation to this privacy policy please contact [email protected]

The kind of information we may hold about you

We may collect and process the following personal information:

  • Information you give to us;
  • Information we collect about you; and
  • Information supplied to us by third parties.

Information you give to us

You may provide us with personal data when you are introduced to us, when we meet you in person, during the course of our supplying services to you, or when we are in contact by phone, email, via our website or otherwise.

The categories of personal data you provide include:

  • your name;
  • job title and company name;
  • your home and business address;
  • contact details such as email address(es)and telephone number(s);
  • date of birth;
  • gender;
  • marital status;
  • copies of passport, driving licence, utility bills, bank statements and similar documents;
  • business and professional qualifications and experience;
  • immigration status and work permits;
  • other personal data contained in correspondence and other documents you may supply to us;
  • marketing and communications data including your preferences in receiving marketing from us and your communication preferences; and
  • other details specific to you and your matter.

Information we collect about you

Whenever you access our website we will automatically collect, store and use:

  • information about your use of our website which include technical information such as your Internet protocol (IP) address, geographical locations, browser details, operating system, length of visit, page views, website navigation paths, details of the timing, frequency and pattern of your website usage; and
  • information collected by cookies on our website.
  • We improve our understanding of how users interact with our website by using Microsoft Clarity. By accepting cookies and using our site, you agree that we and Microsoft can collect and use this data.

Information we collect from third parties

We may also collect information:

  • from publicly accessible sources (e.g. Companies House);
  • directly from third parties (e.g. to perform our client due diligence checks);
  • which you have made public (e.g. on websites associated with you or your business or on social media platforms)
  • from other third parties (e.g. from an introducer or other professional you may engage)

Sensitive personal data

We do not generally seek to collect sensitive (or special categories of) personal data. If we do collect sensitive personal data, we will ask for your explicit consent to our proposed use of that information at the time of collection.

Children

Our website is not intended for or directed at children under the age of 16 and we do not knowingly collect data relating to children under this age.

How we use your information

The purpose for which we use and process your information (excluding sensitive personal data) and the legal basis on which we carry out each type of processing is set out in the table below:

 

Purposes for which we will process the information Legal basis for the processing
To provide you with any information and/or services that you have requested from us. It is in our legitimate interests to respond to your requests in order to generate and develop business.
To send you updates, notifications, newsletters, announcements, and other communications  we believe may be of interest to you.

It is in our legitimate interests to market our services.

You can always opt-out of receiving direct marketing-related email communications by following the unsubscribe link.
To invite you to seminars, events and functions we believe may be of interest to you.

It is in our legitimate interests to market our services.

You can opt-out of receiving direct marketing-related email communications or text messages at any time by following the unsubscribe link.
To send you information regarding changes to our policies, other terms and conditions and other administrative information. It is in our legitimate interests to communicate changes to our policies and other terms to you.
To monitor, administer and improve our website and to keep our website safe and secure. It is in our legitimate interests to continually monitor and improve our services and our website and to ensure network security.

Where you have instructed us to act on your behalf, our use of your personal data and any other data provided by you is subject to your instructions, data protection laws and our professional duties (including confidentiality). The purposes for which we use your personal data and any other data provided by you, where you are our client, and our legal basis for doing so is set out in the table below:

Purposes for which we will process the information Legal basis for the processing
To provide legal services to you

To perform our contract with you and/or to take steps at your request to enter into such a contract.

 
To conduct appropriate checks (including anti-money laundering compliances) and all processing which is necessary for us to comply with our professional, legal and regulatory obligations.

To perform our contract with you and/or to take steps at your request before entering into a contract.

To comply with our legal and regulatory obligations.
To ensure compliance with our business policies. It is in our legitimate interests or those of a third party to ensure we are following our own internal procedures so that we can deliver the best service to you.
For operational reasons, such as improving efficiency, training and quality control. It is in our legitimate interests to be as efficient as possible so that we can deliver the best service to you at the best price.
To prevent unauthorised access and modifications to our systems.

It is in our legitimate interests to prevent and detect criminal activity that could be damaging to either of us.

To comply with our legal and regulatory obligations
To maintain up-to-date client records.

To perform our contract with you and/or to take steps at your request before entering into a contract.

To comply with our legal and regulatory obligations.
For marketing our services to existing and former clients, and parties who have expressed an interest in our services. It is in our legitimate interests to market and promote our services to existing and former clients.
To carry out credit reference checks via external credit reference agencies. It is in our legitimate interests to carry out credit control and to satisfy ourselves that our clients are able to pay for our services.

External audits and quality checks, e.g. for the audit of our accounts, Lexcel and other accreditations.

 

It is in our legitimate interests to maintain our accreditations.

To comply with our legal and regulatory obligations.

 

Special Categories of Personal Data

You may also supply us with, or we may receive, special categories of personal data. If so, we shall process these special categories of personal data on the basis of one or more of the following:

  • where you have given explicit consent;
  • where the processing relates to personal data which is manifestly made public by you;
  • where the processing is necessary for the establishment, exercise or defence of legal claims;
  • where the processing is necessary for reasons of substantial public interest, in accordance with applicable law.

You may contact us to let us know that you do not wish us to process your personal data by contacting us as set out later in this policy. However, if such information is necessary for the performance of a contract with you, we may not be able to perform our obligations under that contract.

Disclosure of your information to others

We may share your personal data with:

  • Our partners, staff and consultants based in the United Kingdom.
  • To other professional advisers (e.g. barristers) and third parties in accordance with your instructions.
  • our insurers, brokers, auditors or risk managers  as may be reasonably necessary for the purposes of obtaining or maintain insurance, managing risk,  or the establishment, exercise, defence of legal claim.
  • Third parties who provide services to us (e.g. IT services)
  • a purchaser in circumstances where we or substantially all of our assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets.
  • other third parties:
    • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use; or
    • to protect the rights, property, or safety of us, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; or
    • to assist us in improving our products and services.

Where we store your Personal Data

All information you provide to us is stored on our secure servers in the UK.

Security

We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with data protection laws.

You acknowledge the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we  cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk and we cannot prevent the use (or misuse) of such personal data by others. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long we will retain your Personal Data

The personal information which we process for any purpose (or purposes) shall not be kept for any longer than is necessary where this is necessary for:

  • compliance with our legal obligations; and/or
  • to protect your vital interests or the vital interests of other person(s).

Where we have been engaged by you to supply legal services, we will retain personal data for as long as necessary to fulfil our contract with you and following the end of our engagement we will retain personal information:

  • as required for legal, regulatory and other legitimate business purposes; and
  • so that we may address any queries or other issues relating to the work we have undertaken.

Your rights as a data subject

Under certain circumstances, you have rights under the data protection laws. We summarise below some of these rights:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Cookies

Our website uses cookies to distinguish you from other users of our website.  This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will publish any updates or new versions on this web page. You should check on this page occasionally to ensure you are happy with any changes to this privacy policy.

If the changes are significant, we may also notify you by email.

Where required by applicable laws, we will obtain your consent to make these changes and provide users with the ability to opt out or unsubscribe at this time.

This page was last updated on 24th May 2018

Our details

You can contact us:

  • By post to Aaron & Partners LLP, Grosvenor Court, Foregate Street, Chester, CH1 1HG;
  • Using our website contact form;
  • By telephone on 01244 405555
  • By email to [email protected]

Questions & Comments: Please feel free to contact us using the details above if you have any questions about this privacy policy or if you are concerned about the information we hold about you, how your information is used or wish to exercise any of the rights set out in this policy.

Privacy Notice for Insolvency Appointments

Contact: Amy Spreyer 01244405555 [email protected]

The following information is provided to comply with the
requirements of the General Data Protection Regulation.
This privacy statement describes why and how we collect and use personal data and provides
information about individuals’ rights. It applies to personal data provided to us, both by individuals
themselves or by others. We may use personal data provided to us for any of the purposes
described in this privacy statement or as otherwise stated at the point of collection.

Identity and contact details of the controller

and where applicable, the controller’s

representative and the data protection officer

Where an insolvency practitioner of Aaron & Partners LLP is not appointed as office holder, the data controller is either the company/individual on whose instructions Aaron & Partners LLP is acting or it is Aaron & Partners LLP. The contact details of Aaron &
Partners LLP are: Grosvenor Court, Foregate Street, Chester CH1 1HG,
T:01244 405555 F:01244 405566 [email protected]


Where an insolvency practitioner of Aaron & Partners LLP is appointed as office holder and the data processing is carried out as part of their
statutory duties, the office holder(s) is/are the data controllers. The insolvency practitioner(s) can be contacted at: Aaron & Partners LLP, Grosvenor Court, Foregate Street, Chester CH1 1HG, T: 01244 405555
F: 01244 405566 [email protected].

The compliance team at Aaron & Partners LLP can be contacted at [email protected].

How we use your personal information

The purpose for which personal information is processed may include any or all of the following:

• deliver services and meet legal responsibilities

• verify identity where this is required

• communication by post, email or telephone

• understand needs and how they may be met

• maintain records

• process financial transactions

• prevent and detect crime, fraud or corruption

• may also need to use data to defend or take legal actions related to the above

Lawful basis for the processing

Most processing is carried out to comply with our legal obligations under statute and other regulatory obligations related to the insolvency process. We also believe our processing is for the legitimate interests of all stakeholders in the insolvency process, as they are entitled to be kept informed and may wish to engagement in the insolvency process. Where Aaron & Partners LLP has engaged with a client to perform a service, we will be required to process data to provide the service in accordance with the contractual terms.

What personal information we hold

The categories are: contact details, financial information and location. In rare cases, we may hold some special category data, e.g. trade union membership or information about individuals’ health, which will be necessary to administer the insolvency process in line with our legal obligations.

Who we share our data with

We may use third parties located in other countries to help us run our business. As a result, personal data may be transferred outside the countries where we and our clients are located. This includes countries
outside the EU and countries that do not have laws that provide specific protection for personal data. We have taken steps to ensure all personal data is provided with adequate protection and that all
transfers of personal data outside the EU are done lawfully. Where we transfer personal data outside of the EU to a country not determined by the European Commission as providing an adequate level of protection for personal data, the transfers will be under an agreement which covers the EU requirements for the transfer of personal data outside the EU. Personal data held by us may be transferred to:

Third party organisations that provide applications/functionality, data processing or IT services to us We use third parties to support us in providing our services and to help provide, run and manage our internal IT systems. For example,
providers of information technology, cloud based software as a service providers, identity management, website hosting and management,
data analysis, data back-up, security and storage services. The servers powering and facilitating that cloud infrastructure are located in secure
data centres around the world, and personal data may be stored in any one of them.

Third party organisations that otherwise assist us in providing goods, services or information

Auditors and other professional advisers

Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation

Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights. We will only fulfil requests for personal data where we are permitted to do so in accordance with applicable law or regulation.

How long we retain your personal information

We retain personal data for as long as is necessary to achieve the purpose listed above and for any other permissible related purpose. For example, we retain most records until the time limit for claims arising from the activities has expired or otherwise to comply with statutory or regulatory requirements regarding the retention of such records.

Your rights

The GDPR provides the following rights for individuals:
Right to inform - This privacy notice meets our requirement to inform you of our processing of your data.

Access to personal data - You have a right of access to personal data held by us as a data controller. This right may be exercised by contacting us at
[email protected] or by phone or post to the details on page 1. We will aim to respond to any requests for information promptly, and in any event within one month.

Amendment of personal data - To update personal data submitted to us, you may email us at [email protected] or, where appropriate, contact us via the relevant website registration page or by amending the personal details held on relevant applications with which you registered.

Rights that do not apply in these particular circumstances - Not all of the rights under the GDPR are available as one of the reasons we are holding your data is on the basis of it being a legal obligation
and therefore the right to erasure, data portability and to object do not apply.

Right to withdraw consent

The data received was not based upon obtaining consent and therefore the right to withdraw consent does not apply.

Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on our website. Paper copies of the privacy statement may also be obtained by writing to us at Aaron & Partners LLP, Grosvenor Court, Foregate Street, Chester CH1 1HG

This privacy statement was last updated on 29/01/2025

Complaints

Should you want to complain about our use of personal data, please contact us at [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (“ICO”) (the UK data protection regulator). For further information on your rights and how to complain to the ICO, please refer to the ICO website.

Who provided the personal data

The personal data we have used to contact you was provided by the company/individual (or persons acting on their behalf) on whose instructions we are acting or in relation to which our insolvency practitioner has been appointed. We also access information from the Registrar of Companies and other similar public-access data providers.